Member Relationship Advisor I - (Universal Banker)

Navigant Credit Union; Cumberland (RI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary + incentives

Comprehensive benefits

Career growth

Work-life balance

Job summary

Navigant Credit Union is seeking a Member Relationship Advisor I to deliver outstanding service to members across in-branch, phone, and online channels. You will process transactions, open accounts, and identify opportunities to cross-sell products and services while supporting loan originations and updates on statuses.

In this role you will maintain compliance with BSA and SAFE Act requirements, collaborate with teammates, and travel within the branch footprint as needed to build strong member

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills; customer-focused service orientation.
• Able to multitask and stay detail-oriented in a fast-paced environment.
• Collaborative mindset; able to travel within the credit union's footprint as needed.

Responsibilities

• Deliver outstanding service to members in-person, over the phone, and online; process deposits, withdrawals, transfers, and address changes.
• Assist members with opening new accounts and cross-sell products and services.
• Help members complete loan applications; collect documents and provide loan status updates; originate and close specified loans.
• Address member inquiries with empathy while adhering to compliance, risk controls, and BSA/SAFE Act requirements.
• Collaborate with branch team and business partners to deepen member relationships and meet sales/service goals.

Skills

Tech-Savvy

Communication

Organizational skills

Team-oriented

Travel within footprint

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Your Role as a Member Relationship Advisor I

As a Member Relationship Advisor I. at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas:

• Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes.
• Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services.
• Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps.
• Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.
• Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships.
• Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals.

What We're Looking For

Education

• High school diploma or GED required.

Qualifications

• Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus.
• Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being.
• Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment.
• Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs.

Preferred Skills

• Sales Skills: Ability to recommend products and services based on member needs.
• Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution.
• Loan Processing: Understanding of loan origination, underwriting, and documentation.

Why You'll Love Working at Navigant Credit Union

Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive:

• Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives.
• Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc.
• Career Growth: Ongoing training and professional development opportunities to grow your career
• Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy

Navigant Credit Union is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.

About

People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by Providence Business News.

Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.