Member Relations Coordinator

arcis; Prosper (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Gentle Creek Country Club in Prosper, Texas, part of Arcis Golf, seeks a Member Relations Coordinator to serve as a welcoming ambassador, focusing on member engagement, onboarding, retention, programming, and overall satisfaction for members and guests.

The role collaborates with the General Manager and department leaders to ensure a consistent, high-quality member experience across golf, dining, fitness, and amenities.

Qualifications

• Member engagement, onboarding, and programming responsibilities described in the post.
• Member communications management and event coordination duties.
• Customer-facing, relationship-building requirements with members and guests.

Responsibilities

• Serve as a primary contact for Gentle Creek members and guests.
• Coordinate and execute new member onboarding processes.
• Develop and execute member programming to increase engagement.
• Prepare and distribute member communications and update club materials.
• Coordinate member events with multiple departments and attend functions.
• Support membership inquiries and retention initiatives.

Job description

Club Location:

Gentle Creek Country Club - Prosper, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Member Relations Coordinator

Gentle Creek Country Club | Prosper, Texas

Position Summary

The Member Relations Coordinator serves as a key ambassador for Gentle Creek Country Club and is responsible for creating exceptional experiences and meaningful connections with our members and guests.

This position is highly visible and member-facing, with a primary focus on member engagement, communication, onboarding, retention, club programming, and overall member satisfaction. The Member Relations Coordinator works closely with the General Manager, Membership Sales, Golf, Food & Beverage, and other department leaders to ensure a consistent, welcoming, and high-quality member experience throughout the Club.

Essential Duties and Responsibilities

Member Engagement & Relationships

• Serve as a primary point of contact and resource for Gentle Creek members and guests.
• Maintain a visible presence throughout the Club and proactively engage with members.
• Build genuine relationships with members by learning their preferences, interests, and needs.
• Greet, welcome, and assist members and guests with a warm, professional, and service-oriented approach.
• Respond promptly and professionally to member questions, requests, and concerns.
• Proactively follow up with members to ensure concerns and requests are resolved.
• Identify opportunities to increase member engagement, participation, and overall satisfaction.
• Work with department leaders to identify and address recurring member feedback.

New Member Onboarding

• Coordinate and execute the Club's new member onboarding process.
• Ensure new members receive a warm and personalized welcome to Gentle Creek.
• Coordinate new member communications, orientations, introductions, and Club resources.
• Work with appropriate departments to ensure new members understand Club amenities, services, programming, golf operations, dining, fitness, and other member benefits.
• Follow up with new members after onboarding to ensure they are becoming comfortable and engaged with the Club.
• Maintain accurate onboarding records and ensure all required steps are completed.

Member Programming & Engagement

• Assist in developing and executing programming designed to increase member participation and engagement.
• Work with department heads to develop and maintain a unified Club lifestyle calendar.
• Help create programs and events that encourage members to utilize the Club's golf, dining, social, fitness, and other amenities.
• Monitor participation and member response to programming and make recommendations for improvement.
• Identify opportunities to create approachable, consistent, and engaging member experiences.
• Attend member events and functions to ensure successful execution and actively interact with members.

Member Communications

• Help develop and execute a consistent member communication strategy.
• Prepare and distribute member communications, including weekly emails, event announcements, calendars, newsletters, and other Club updates.
• Assist with website updates, social media content, event displays, flyers, posters, signage, and other member-facing communications.
• Ensure member communications are timely, accurate, professional, and consistent with Gentle Creek and Arcis Golf brand standards.
• Help communicate Club initiatives, upcoming events, programs, and important information in a way that encourages member participation.

Event Coordination

• Work closely with Food & Beverage, Golf, Events, and other departments to coordinate member events and Club traditions.
• Assist with event planning, function sheets, event files, floor plans, menus, entertainment, décor, and other event details as needed.
• Attend events and functions to ensure proper execution and provide a strong member-facing presence.
• Assist with post-event follow-up and evaluate member feedback and participation.

Membership Support & Retention

• Support the Membership Sales team in creating a positive experience for prospective and current members.
• Assist with membership inquiries and direct prospective members to the appropriate team member.
• Support retention initiatives designed to strengthen member relationships and reduce attrition.
• Identify members who may be disengaged and communicate opportunities for re-engagement to Club leadership.
• Assist with gathering and communicating member feedback and trends.
• Support membership-related administrative resp