Manager of Membership

ADP; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pension plan / 401k

Paid vacation and sick leave

13 paid holidays

Job summary

New York Hall of Science (NYSCI) seeks a Manager of Membership to lead our Institutional Advancement membership program. You will drive revenue through renewals, acquisitions, upgrades, and reengagement of 3,000+ member households, while collaborating across visitor services, analytics, marketing, finance, and education teams to grow membership value.

You will manage front-of-house training, member communications, and on-site sales, ensuring exceptional service and a compelling member

Qualifications

• Bachelor’s degree from an accredited college or university.
• Must be able to work a flexible schedule including weekends, holidays, and occasional evenings.

Responsibilities

• Inform and implement the annual membership strategy and revenue plan, including acquisition, retention, upgrades, re-engagement, and participation.
• Direct telephone and email outreach to current, expiring, lapsed, and prospective members to renewals and upgrades.
• Oversee on-site membership sales, customer service, and member communications to ensure a seamless experience.
• Develop and deliver member-focused events, newsletters, and engagement opportunities.

Education

Bachelor’s degree

Tools

Google Workspace

Excel

Mailchimp

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager of Membership

Development Full Time Professional Corona, NY, US

Salary Range: $65,000.00 To $70,000.00 Annually

Position Title

Rate of Pay

Manager of Membership

$65,000 - 70,000 per year

Department

Work Location

Institutional Advancement

On-site

Reports to

Work Schedule

Vice President of Individual Giving

FLSA Status

Position Classification

Exempt

Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives.

NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering excitement for self-directed exploration and tapping into the joy of learning intrinsic to young people’s play. NYSCI has approximately 87 full-time and over 103 part-time and casual staff members.

POSITION OVERVIEW

The Manager of Membership is a critical member of NYSCI ’s Institutional Advancement team, responsible for managing and growing a robust, mission-aligned membership program. Reporting to the Vice President of Indivi dual Giving, t he Manager is responsible for generating approximately $ 700, 000 in annual revenue through renewa l, acquisition, upgrade, and reengagement of more than 3,000 member households . NYSCI is pioneering innovative approaches to STEM learning and engagement, and developing new and refreshed exhibits and experiences that create an exciting environment for membership growth. The M anager will translate these exciting opportunities into compelling reasons to join, renew, upgrade, visit, and engage with NYSCI throughout the year.

The Manager will lead the execution of NYSCI’s membership program, including member acquisition and retention campaigns, onsite sales, direct solicitation, member communications, events and engagement opportunities, customer service, and performance reporting. Working collaboratively with colleagues across NYSCI’s visitor services, analytics , marketing, f inance, and education teams to develop creative, data-driven approaches to grow membership revenue and deliver an exceptional member experience.

The M anager of Membership is responsible for the day-to-day management and optimization of NYSCI’s membership program, with a focus on revenue growth, retention, acquisition, engagement, and exceptional customer service. The Manager serves as a highly visible ambassador for membership, actively cultivating relationships and ensuring that membership provides meaningful opportunities for families to deepen their connection to NYSCI.

PRINCIPAL RESPONSIBILITIES Membership Strategy, Revenue, and Growth

• Inform and implement the annual membership strategy and revenue plan, with a focus on acquisition, retention, upgrades, re-engagement, and increased member participation.
• Conduct direct telephone and email outreach to current, expiring, lapsed, and prospective members to encourage renewals, upgrades, re-engagement, and new memberships.
• Identify opportunities to convert general visitors into members and develop strategies and promotions that communicate the value of membership and encourage same-day and post-visit conversion.
• Stay informed of museum, science center, and cultural institution membership trends and best practices and recommend new approaches to strengthen NYSCI’s membership program.

Onsite Membership Sales and Member Experience

• Train, equip, and motivate front-of-house staff to effectively communicate membership benefits and encourage membership purchases.
• Serve as the primary face and voice of the membership program, building relationships with prospective and existing members through regular interaction at NYSCI.
• Regularly participate in and evaluate the on-site membership sales and enrollment experience, and recommend improvements to make joining, renewing, upgrading, and accessing benefits as seamless as possible.
• Manage NYSCI’s Membership email account and phone line and provide timely, thoughtful, and solutions-oriented customer service for membership questions, concerns, and special requests.

Member Engagement, Events, and Communications

• Work collaboratively with internal and external NYSCI partners to identify timely and relevant NYSCI content, programs, exhibitions, and experiences to feature for members.
• Develop the annual calendar of member events, programs, communications, and engagement opportunities designed to strengthen member relationships and reinforce the value of membership.
• Plan and execute member-exclusive events and experiences, including early-access opportunities, special programs, and other activities that encourage members to visit more frequently.
• Draft, produce, and deploy NYSCI’s monthly membership newsletter, as well as stand-alone updates and invitations that highlight upcoming programs, exhibitions, events, benefits, and opportunities for members.

Data, Administration, B udgets, and R eporting

• Serve as the primary internal resource for NYSCI Membership and maintain a strong working knowledge of membership levels, benefits, policies, reciprocal programs, promotions, and procedures.
• Maintain accurate membership records and ensure the integrity and effective use of membership data and systems.
• Track and analyze membership performance, including revenue, acquisition, renewal and retention rates, upgrades, lapsed-member reactivation, onsite conversion, event attendance, benefit usage, and other key indicators.
• Prepare regular reports for the VP of Individual Giving and the Chief Advancement Officer measuring progress against membership goals, visitor-to-member conversions, and event attendance to identify trends, opportunities, and areas requiring attention.
• Manage membership-related expenses and activities within approved budgets.
• Evaluate membership systems, processes, and vendor performance and recommend improvements that enhance operational efficiency and the member experience.

SUPERVISORY RESPONSIBILITIES

• None at this time.

QUALIFICATIONS

• Bachelor’s degree from an accredited college or university.
• Must be able to work a flexible schedule including weekends, holidays, and occasional evenings.

PREFERRED QUALIFICATIONS

• 2-3 years of experience in membership, annual giving, customer engagement, sales, or a related field, preferably within a museum, science center, or cultural institution.
• Demonstrated experience meeting revenue, membership, sales, or customer retention goals.
• Exceptional customer service orientation and the ability to represent NYSCI warmly and professionally to members and visitors.
• Ability to think strategically while also taking ownership of hands‑on program execution and day‑to‑day operations.
• Superb mission‑focused communication skills (verbal and written).
• Demonstrated ability to bring a strong program vision to life, on time and on budget.
• Skilled at collaborating with colleagues across multiple departments and building strong internal partnerships.
• Excellent organizational and project management skills, with strong attention to detail and the ability to manage multiple deadlines simultaneously.
• Strong computer skills, including proficiency with Google Workspace and Excel; experience with email marketing platforms such as Mailchimp; familiarity with Outbound/Ascent or a similar ticketing platform is a plus.

COMPENSATION Commensurate with education, skills , and experience; salary range is $65,000 – 70,000 per year.

PHYSICAL REQUIREMENTS

• Must be able to perform repetitive tasks, such as typing, reaching, and handling various materials.
• Requires the ability to stand, walk, and move throughout the facility for extended periods

BENEFITS

NYSCI strives to be an inclusive place to work. We work to foster multiple voices and perspectives, empower staff as problem solvers, and support professional growth for all.

The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include:

• Health, dental, and vision insurance options
• Flexible spending accounts for healthcare, dependent care, and commuter benefits
• Pension plan and 401k plan
• Free life insurance coverage
• Paid vacation and sick leave
• 13 paid holidays off
• Employee Assistance Program
• Free onsite parking

The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.