Member Relations Associate

Coast360fcu; Guam; On-site; USD 32,000 - 42,000; Full time

Job summary

Coast360fcu in Guam is seeking a friendly, detail‑oriented Member Relations Associate to deliver courteous, accurate service at every member interaction. You will greet members, assess needs, guide them to the right departments, explain credit union products, and assist with account changes while maintaining a professional experience.

This full‑time, high‑contact role requires cash handling and teller duties, strong communication, and teamwork to build lasting member relationships and ensure a

Qualifications

• High school diploma or GED required.
• 1+ year in customer services, cash handling and administrative experiences; or equivalent combination of formal training and/or experience which provides the necessary knowledge, skills, and abilities.
• Strong communication and interpersonal skills

Responsibilities

• Greet members and visitors, assess their needs, and direct them appropriately.
• Provide administrative and operational support at all service stations.
• Explain credit union products and services and assist members in utilizing them.
• Process account changes and resolve account-related issues.
• Perform teller functions, including accurate and timely cash handling (paying and receiving).
• Collaborate effectively with team members to ensure excellent service delivery in professional manner.

Skills

Strong communication

Interpersonal skills

Cash handling

Customer service

Education

High school diploma or GED

Job description

Overview

Position Type

Full Time

Member Relations Associate Job Posting

Position Summary

We are seeking a friendly, detail-oriented team member to join our team. In this role, you will provide a variety of member service functions, including greeting and assisting members and guests, directing them to appropriate departments, and handling administrative tasks.

You will play a key role in building strong member relationships by presenting and explaining credit union products and services, assisting with account needs, and ensuring a positive, professional experience at every interaction. This is a high member-contact position requiring frequent interaction with members.

Key Responsibilities

• Greet members and visitors, assess their needs, and direct them appropriately.
• Provide administrative and operational support at all service stations.
• Explain credit union products and services and assist members in utilizing them.
• Process account changes and resolve account-related issues.
• Perform teller functions, including accurate and timely cash handling (paying and receiving).
• Collaborate effectively with team members to ensure excellent service delivery in professional manner.

Qualifications

• High school diploma or GED required
• 1+ year in customer services, cash handling and administrative experiences; or any equivalent combination of formal training and/or experience whichprovides the necessary knowledge, skills, and abilities.
• Strong communication and interpersonal skills
• Ability to multitask and work in a team-oriented environment