Member & Provider Experience Advocate (Remote)

Yuzu Health; New York (NY); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Equity opportunities

Health benefits

401K with Employer matching

Career growth opportunities

Remote capabilities

Job summary

Yuzu Health is seeking a Member and Provider Experience Specialist in New York, NY, responsible for delivering high-quality support to members and healthcare providers. This role involves handling inquiries, educating stakeholders about plan policies, and ensuring compliance with HIPAA guidelines.

The ideal candidate should have a detail-oriented mindset, possess strong communication skills, and thrive in a fast-paced environment. Join us for competitive salary and remote capabilities in a high-trust team.

Qualifications

• Strong commitment to accuracy and attention to detail.
• Ability to prioritize workload effectively in a fast-paced environment.
• Experience with innovative health insurance plan designs is a plus.

Responsibilities

• Answer inbound calls from members and providers in a professional manner.
• Provide accurate information regarding benefits, eligibility, and claims status.
• Research and resolve complex inquiries by collaborating with internal departments.
• Educate members and providers on plan policies and resources.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Meet or exceed performance metrics related to call quality.

Skills

Empathy and active listening

Strong communication skills

Problem-solving

Attention to detail

Dependability

Team-oriented mindset

Job description

Yuzu Health is seeking a Member and Provider Experience Specialist in New York, NY, responsible for delivering high-quality support to members and healthcare providers. This role involves handling inquiries, educating stakeholders about plan policies, and ensuring compliance with HIPAA guidelines.

The ideal candidate should have a detail-oriented mindset, possess strong communication skills, and thrive in a fast-paced environment. Join us for competitive salary and remote capabilities in a high-trust team.