Member Lifecycle Transformation Director

E2E Alignment Healthcare USA, LLC; California (MO); Hybrid; USD 130,000 - 195,000; Full time

Job summary

Alignment Health seeks a Member Lifecycle Director - Transformation to define and lead strategy across the member lifecycle, partnering across Operations, Clinical Services, Product, Marketing, Sales, Technology, Analytics, Quality, Compliance, Network, Finance, and market leadership to redesign processes and scalable operating models.

This role drives transformation strategy, investment prioritization, performance measurement, and delivers measurable business outcomes, focusing on member

Qualifications

• Experience: Minimum 7 years of progressive leadership experience in healthcare operations, care delivery, provider strategy, network strategy, product management, or related healthcare functions.
• Preferred: Experience leading AI-enabled healthcare products or digital transformation initiatives.
• Education: Bachelor's degree in Healthcare Administration, Business Administration, or a related field; MBA, MHA or equivalent preferred.
• Training: Knowledge of healthcare delivery models, value-based care principles, and change management.
• Specialized Skills: Ability to align Clinical Operations, Network Management, Technology, Analytics, and leadership around shared strategies.

Responsibilities

• Define and execute the strategy to improve member operations across the lifecycle.
• Lead cross-functional governance and drive adoption of new processes, operating models, and technology.
• Develop multi-year roadmaps aligning operations, products, and technology priorities.
• Establish KPIs and business cases to measure transformation impact and ROI.

Skills

Healthcare operations

Provider strategy

Product management

Digital transformation

AI-enabled healthcare

Education

Bachelor's degree

MBA / MHA preferred

Tools

Lean Six Sigma

Job description

Alignment Health seeks a Member Lifecycle Director - Transformation to define and lead strategy across the member lifecycle, partnering across Operations, Clinical Services, Product, Marketing, Sales, Technology, Analytics, Quality, Compliance, Network, Finance, and market leadership to redesign processes and scalable operating models.

This role drives transformation strategy, investment prioritization, performance measurement, and delivers measurable business outcomes, focusing on member