Member Information Representative

Cherryland Electric Cooperative; Grawn (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Apprenticeship program

Structured training

Job summary

Cherryland Electric Cooperative, based in Northern Michigan, seeks a motivated Member Information Representative to join our Member Services team. You’ll assist members with billing, usage, service requests, and account management, guiding them through programs and digital tools.

This two-year Registered Apprenticeship Program includes structured training and wage increases every six months as you progress, offering a path to a rewarding career in the electric utility industry.

Qualifications

• Strong interpersonal and communication skills.
• Curiosity and confidence in learning new technology and systems.
• Excellent attention to detail, organization, and accuracy.
• Strong problem-solving skills and ability to research information.
• Ability to manage high volume member interactions professionally.
• Team-oriented approach with willingness to continue learning.
• Two or more years of customer service, call center, or technically oriented service experience.

Responsibilities

• Assist members via phone, in-person, and digital channels with accurate, professional service.
• Explain electric bills, usage patterns, payment options, and account information.
• Navigate billing, collections, and service questions to identify solutions.
• Process payments, maintain account information, and initiate service orders.
• Use multiple business systems to research information and support member needs.
• Educate members about Cherryland's programs, services, and digital tools.
• Collaborate with coworkers and other departments to resolve issues and enhance the member experience.
• Maintain confidentiality and follow cybersecurity and safety practices.

Skills

Interpersonal communication

Curiosity with technology

Attention to detail

Problem solving

Team oriented

Customer service experience

Education

Two-year college education

Job description

Want to enjoy where you work?

Cherryland Electric Cooperative has a reputation as an employer of choice in Northern Michigan. We offer a welcoming, team-oriented environment, opportunities for professional growth, and the chance to make a meaningful difference for the members and communities we serve.

We're looking for a motivated, technology-minded Member Information Representative to join our Member Services team!

This isn't your typical customer service position. Our Member Information Representatives are knowledgeable, resourceful professionals who help members navigate everything from billing and electric usage to service requests, account management, and the programs and technologies that make doing business with Cherryland easier.

Even better? This position is part of a two-year, U.S. Department of Labor Registered Apprenticeship Program, with structured training and wage increases every six months as you progress through the program.

It's an opportunity to build a long-term career in the electric utility industry while developing valuable technical, communication, and problem-solving skills.

What You'll Do

As a Member Information Representative, you'll be one of Cherryland's primary connections to our members. Every day brings different questions, challenges, and opportunities to help.

You'll

• Assist members through phone, in-person, and digital communications, providing accurate, professional, and thoughtful service.
• Help members understand their electric bills, usage patterns, payment options, and account information.
• Navigate complex billing, collections, and service-related questions to identify solutions.
• Process payments, maintain account information, and initiate service orders
• Utilize multiple business systems and technology platforms to research information, answer questions, and support member needs.
• Educate members about Cherryland's programs, services, and evolving digital tools.
• Collaborate with coworkers and other departments to resolve issues and provide an exceptional member experience.
• Maintain confidentiality, safeguard member information, and follow cybersecurity and safety practices.
• Continuously develop your knowledge of Cooperative operations, procedures, and technology. What We're Looking For The right person for this role genuinely enjoys helping people, embraces technology, and takes pride in finding answers.

Ideally, You'll Bring

• Strong interpersonal and communication skills, with the ability to navigate both routine questions and challenging conversations.
• A natural curiosity and confidence when learning new technology, software, and business systems.
• Excellent attention to detail, organization, and accuracy.
• Strong problem-solving skills and the ability to research information and think critically.
• The ability to manage a high volume of member interactions while maintaining professionalism and composure.
• A team-oriented approach and willingness to continue learning.
• Previous customer service, call center, or technically oriented service experience. Two or more years is highly desirable.

Two years of college education is desired but not required. Candidates must successfully complete applicable technical assessments.

An Investment in Your Future

At Cherryland, we believe great employees are worth investing in.

two-year Registered Apprenticeship Program combines structured learning with practical, hands-on experience to help you develop the specialized knowledge needed to serve our members and support Cooperative operations.

As you advance through the program, you'll have opportunities for wage increases every six months, creating a clear path for professional development and compensation growth.

You'll gain valuable experience in the electric utility industry while becoming part of a team that takes pride in its expertise, service, and commitment to continuous improvement.

Why Cherryland?

Member focused. Safe. Reliable. Affordable.

We take that commitment seriously, not just in the service we provide to our members, but in the workplace we create for our employees.

Located in the beautiful Grand Traverse region of Northern Michigan, Cherryland offers the opportunity to build a rewarding career with an organization that values teamwork, professional development, community involvement, and work-life balance.

Ready to Join Our Team?

If you're a curious, technology-savvy problem solver who enjoys helping people and wants to build a career with purpose, we'd love to hear from you!

This is a union-represented position covered by a collective bargaining agreement.

Cherryland Electric Cooperative is an Equal Opportunity Employer.

Cherryland Electric will run background checks on all potential employees upon acceptance of a position offer in conjunction with our employment policies.