Member Information Apprentice — Tech-Savvy with Growth Path

Cherryland Electric Cooperative; Grawn (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Apprenticeship program

Structured training

Job summary

Cherryland Electric Cooperative, based in Northern Michigan, seeks a motivated Member Information Representative to join our Member Services team. You’ll assist members with billing, usage, service requests, and account management, guiding them through programs and digital tools.

This two-year Registered Apprenticeship Program includes structured training and wage increases every six months as you progress, offering a path to a rewarding career in the electric utility industry.

Qualifications

• Strong interpersonal and communication skills.
• Curiosity and confidence in learning new technology and systems.
• Excellent attention to detail, organization, and accuracy.
• Strong problem-solving skills and ability to research information.
• Ability to manage high volume member interactions professionally.
• Team-oriented approach with willingness to continue learning.
• Two or more years of customer service, call center, or technically oriented service experience.

Responsibilities

• Assist members via phone, in-person, and digital channels with accurate, professional service.
• Explain electric bills, usage patterns, payment options, and account information.
• Navigate billing, collections, and service questions to identify solutions.
• Process payments, maintain account information, and initiate service orders.
• Use multiple business systems to research information and support member needs.
• Educate members about Cherryland's programs, services, and digital tools.
• Collaborate with coworkers and other departments to resolve issues and enhance the member experience.
• Maintain confidentiality and follow cybersecurity and safety practices.

Skills

Interpersonal communication

Curiosity with technology

Attention to detail

Problem solving

Team oriented

Customer service experience

Education

Two-year college education

Job description

Cherryland Electric Cooperative, based in Northern Michigan, seeks a motivated Member Information Representative to join our Member Services team. You’ll assist members with billing, usage, service requests, and account management, guiding them through programs and digital tools.

This two-year Registered Apprenticeship Program includes structured training and wage increases every six months as you progress, offering a path to a rewarding career in the electric utility industry.