Member Health Plan Retention Specialist

Healthcare Support Staffing; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A nationwide healthcare recruiting firm is seeking a Health Plan Advisor to re-sell individual medical plans to existing members and increase member retention. Candidates must possess a valid LIFE and Health Insurance license and have strong communication skills. Responsibilities include providing detailed analysis, offering plan counseling, and following up with at-risk members. This role offers a chance to work in a dynamic environment while helping individuals retain their healthcare coverage.

Qualifications

• Must have clear and active LIFE and Health Insurance license in the state they reside.
• HS diploma or GED.
• Must be computer proficient and able to type and navigate through various screens and software.
• Strong verbal and written communication skills.
• Ability to multi-task.
• Customer service oriented.

Responsibilities

• Provides detailed analysis that identifies and promotes the value of the existing plan.
• Provide customers with counseling and recommendations for plan changes.
• Responsible for working with members during rate increases or at risk of leaving.
• Partner with the Underwriting team to provide alternate plan options.
• Follow up on retention leads through outbound communications via phone or in writing.

Skills

Customer service oriented

Strong verbal and written communication skills

Ability to multi-task

Education

HS diploma or GED

Active LIFE and Health Insurance license

Tools

Computer proficiency

Job description

A nationwide healthcare recruiting firm is seeking a Health Plan Advisor to re-sell individual medical plans to existing members and increase member retention. Candidates must possess a valid LIFE and Health Insurance license and have strong communication skills. Responsibilities include providing detailed analysis, offering plan counseling, and following up with at-risk members. This role offers a chance to work in a dynamic environment while helping individuals retain their healthcare coverage.