Member Growth & Service Specialist I

Collinscu; Cedar Rapids (IA); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Match

Tuition Reimbursement

Disability Insurance

Employee Discounts

Descripción de la vacante

Collins Community Credit Union in Cedar Rapids, IA, is seeking a Member Relationship Specialist I at the Blairs Ferry branch. You will deliver a welcoming service across in-person, phone, and digital channels, and identify member needs to recommend suitable products and solutions.

The role focuses on deposits growth, referrals, and delivering accurate transactions while upholding regulatory requirements. A strong customer-service background and comfort with digital tools are essential for

Formación

• High school diploma or equivalent.
• 6 months to 2 years of customer service, retail banking, or cash handling experience.
• Strong communication and interpersonal skills.
• Demonstrated ability to balance service excellence with sales and referral activity.
• High attention to detail, accuracy, and compliance discipline.
• Comfortable with technology and digital tools.
• Must be bondable in accordance with the State of Iowa and Collins Community Credit Union guidelines.

Responsabilidades

• Deliver a welcoming, professional, and personalized service experience across in-person, phone, and digital channels.
• Create meaningful member connections through active listening, follow-up, and consistent engagement.
• Identify member needs through conversation and recommend appropriate products, services, and solutions.
• Actively cross-sell and refer products and services to appropriate partners.
• Uncover opportunities through profiling, life events, and needs-based conversations.
• Support achievement of branch and individual referral and deposit growth goals.
• Accurately process deposits, withdrawals, transfers, loan payments, and official checks.
• Maintain and balance cash drawer daily.
• Complete account opening maintenance documentation with accuracy.
• Support branch operations and ensure member transactions are handled safely, accurately, and within established procedures and regulatory requirements.
• Maintain integrity in all financial and member interactions.
• Open and service routine consumer deposit accounts, including checking, savings, money market, and certificates of deposit.
• Ensure accurate account setup, documentation, and compliance with all procedures and regulatory requirements.
• Educate members on account features, benefits, and digital solutions.
• Actively generate new deposit growth through needs-based conversations and solution recommendations.
• Meet or exceed assigned new money deposit goals and referral expectations.
• Actively identify and act on cross-sell and referral opportunities in every member interaction.
• Recommend solutions that align with member goals, needs, and financial situations.
• Partner with loan officers and business partners to strengthen member relationships.
• Support outbound efforts, follow-ups, and campaign-based initiatives to increase engagement and deposits.
• Serve as a key driver of branch growth through consistent, intentional referral activity.
• Ensure compliance with all policies and regulatory requirements (BSA, privacy, etc.).
• Verify identification and protect member data.
• Identify and elevate suspicious or unusual activity.
• Maintain strong attention to detail and accuracy in all account and transaction work.
• Contribute to a collaborative, high-performing team environment.
• Participate in branch initiatives, promotions, and goal attainment efforts.
• Represent the organization in the community and support outreach events.
• Share responsibility for branch success by living out the one team philosophy.
• Professionally participate in community involvement and business development opportunities.

Conocimientos

Strong communication

Interpersonal skills

Time management

Relationship building

Sales & referrals

Educación

High school diploma or equivalent

Descripción del empleo

Collins Community Credit Union in Cedar Rapids, IA, is seeking a Member Relationship Specialist I at the Blairs Ferry branch. You will deliver a welcoming service across in-person, phone, and digital channels, and identify member needs to recommend suitable products and solutions.

The role focuses on deposits growth, referrals, and delivering accurate transactions while upholding regulatory requirements. A strong customer-service background and comfort with digital tools are essential for