Branch Member Experience Specialist

Collinscu; Cedar Rapids (IA); On-site; USD 21,000 - 25,000; Full time

Job summary

Collins Community Credit Union is seeking a dynamic Member Representative for our 1st Ave branch in Cedar Rapids, IA. The role focuses on delivering high-quality member service, handling routine transactions, and identifying member needs while educating on products and digital solutions.

Ideal candidates will have strong communication skills, cash handling experience, and a commitment to our ACTION values. The position supports branch goals and community engagement.

Qualifications

• Customer service experience or cash handling experience preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to balance service excellence with sales performance.
• High attention to detail, accuracy, and compliance.
• Comfortable with technology and digital tools.
• Strong problem-solving and relationship-building abilities.
• Self-motivated, dependable, and able to work in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for members and guests.
• Handle day-to-day financial transactions with accuracy and confidentiality.
• Cross-sell products and educate members on services and digital solutions.
• Support branch operations and maintain cash drawer with accuracy.
• Ensure compliance with policies and regulatory requirements.

Skills

Customer service

Cash handling

Communication

Sales skills

Attention to detail

Tech-savvy

Education

High school diploma or equivalent

Job description

Collins Community Credit Union is seeking a dynamic Member Representative for our 1st Ave branch in Cedar Rapids, IA. The role focuses on delivering high-quality member service, handling routine transactions, and identifying member needs while educating on products and digital solutions.

Ideal candidates will have strong communication skills, cash handling experience, and a commitment to our ACTION values. The position supports branch goals and community engagement.