Member Growth & Renewal Advisor

LegalMatch; Haven (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

LegalMatch, located in Reno, NV, is seeking a Member Growth & Renewal Advisor to focus on renewing current attorney memberships and reducing churn. This full-time role requires strong account management skills and a consultative approach to relationship building.

The ideal candidate will have a proven track record in renewals, effective objection handling, and experience in customer success or inside sales. This position offers a compensation range of $70,000 to $100,000 based on performance.

Qualifications

• Previous experience in renewals or account management.
• Strong phone presence and high volume calling comfort.
• Excellent negotiation and follow-up skills.

Responsibilities

• Manage a portfolio of current LegalMatch members.
• Drive renewals and upgrades of memberships.
• Proactively engage attorney members through multiple channels.
• Review account history and identify churn risks.

Skills

Renewals experience

Account management

Negotiation skills

Consultative selling

Outbound calling

Job description

Member Growth & Renewal Advisor

Department: Membership

Employment Type: Full Time

Location: Reno Office

Description

About LegalMatch

LegalMatch is a leading online legal matching service that connects consumers and businesses with attorneys who are ready to help. Our attorney members rely on LegalMatch to grow their practices, manage opportunities, and build long-term value from their membership.

We are looking for a motivated, consultative, and revenue-driven professional to join our team as a Member Growth & Renewal Advisor. This full‑time role is focused on renewing current attorney members, identifying early renewal opportunities, upgrading accounts, and helping reduce churn through thoughtful account strategy.

Please note that this position is 100% in‑office located in Reno, NV.

About the Role

This is not a passive customer service role. It is a high‑impact, phone‑heavy position for someone who enjoys building relationships, solving business problems, and driving revenue.

The Member Growth & Renewal Advisor will work with existing LegalMatch attorney members to understand their account performance, business goals, satisfaction level, and future growth opportunities. The primary responsibility is to drive renewals, early renewals, upgrades, and strategic deal restructures that help retain and grow member relationships.

Although each account has a dedicated Account Manager, this role requires a strong account management mindset. You will need to understand the member’s full history, current package, usage, performance, pain points, and likelihood of renewal. In some cases, that may mean recommending an upgrade. In others, it may mean helping structure a deal that preserves the relationship and reduces churn risk.

Key Responsibilities

• Manage a portfolio of current LegalMatch members with upcoming renewal opportunities.
• Drive standard renewals, early renewals, upgrades, and expanded membership packages.
• Proactively contact attorney members by phone, email, and other communication channels.
• Review account history, membership details, performance trends, member feedback, and churn risk indicators.
• Partner with Account Managers to understand account context and coordinate member strategy.
• Identify accounts that may benefit from restructuring, revised terms, package adjustments, or other retention‑focused solutions.
• Present renewal and upgrade options in a clear, consultative, and persuasive manner.
• Handle objections related to performance, pricing, value, timing, and competitive alternatives.
• Maintain accurate notes, pipeline updates, renewal forecasts, and activity tracking.
• Work cross‑functionally with Sales, Account Management, Operations, and Leadership to improve renewal outcomes.
• Consistently meet or exceed renewal, upgrade, early renewal, and revenue targets.

Skills, Knowledge and Expertise

What We Are Looking For

• Previous experience in renewals, account management, customer success, inside sales, retention sales, or a similar revenue‑focused role.
• Strong phone presence and comfort making a high volume of outbound calls.
• Ability to have consultative business conversations with professionals.
• Strong objection‑handling, negotiation, and follow‑up skills.
• Ability to identify account risk and recommend practical solutions.
• Comfort discussing pricing, value, ROI, contract terms, and membership performance.
• Organized, detail‑oriented, and able to manage a renewal pipeline.
• Competitive, goal‑oriented, and motivated by revenue achievement.
• Professional communication style with the ability to build trust quickly.

Benefits

Compensation

This is a full‑time position with a base salary plus commissions. Estimated first‑year total compensation is $70,000 to $100,000, based on performance.