Member-Focused Teller: Transactions & Banking Advisor

Capital Credit Union; Kimberly (WI); On-site; USD 22,041 - 30,307; Full time

Job summary

Capital Credit Union in Kimberly, Wisconsin, is seeking a Teller to assist members in person, drive‑ups, and by phone. You will process transactions, answer questions, and promote CU products with a consultative approach. You will balance cash, maintain accurate records, and help with branch opening/closing and daily operations.

Join a team focused on quality service, accuracy, and community engagement while providing friendly, efficient member experiences in a busy branch environment.

Qualifications

• Ability to read, write, and comprehend detailed instructions and memos.
• Basic math skills and ability to perform numbers accurately.
• Strong attention to detail and high level of accuracy.
• Analytical ability to research and resolve member questions.
• Excellent interpersonal and communication skills.
• Ability to cross-sell Credit Union products.

Responsibilities

• Assist members in person, through drive‑ups, and by telephone using an online teller terminal to process transactions (deposits, withdrawals, loan payments, transfers, check cashing, coin processing).
• Process special member requests (account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, safe deposit boxes).
• Promote Credit Union products and refer members to appropriate specialists; arrange member appointments as needed.
• Educate members about Home Banking, E‑Services, and other products; discuss promotions and align with member needs.
• Balance cash drawer daily; communicate errors and open/close branch following procedures.
• Keep up to date with procedures and policies; assist with training and cross-training in other areas.

Job description

Capital Credit Union in Kimberly, Wisconsin, is seeking a Teller to assist members in person, drive‑ups, and by phone. You will process transactions, answer questions, and promote CU products with a consultative approach. You will balance cash, maintain accurate records, and help with branch opening/closing and daily operations.

Join a team focused on quality service, accuracy, and community engagement while providing friendly, efficient member experiences in a busy branch environment.