Member-Focused Teller & Service Specialist

IH Mississippi Valley Credit Union; Pleasant Valley Township (IA); Vor Ort; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Training and development

Competitive compensation

401(k) with company match

Paid time off

Health insurance

Dental and vision

Education reimbursement

Fitness reimbursement

Volunteer time off

EAP

Zusammenfassung

IH Mississippi Valley Credit Union (IHMVCU) invites you to join our Bettendorf, IA team as a Teller. You will deliver accurate financial transactions, build member relationships, and offer personalized solutions while traveling regionally as needed.

The position emphasizes member service, integrity, and attention to detail in a fast-paced branch environment. Competitive benefits and opportunities for growth are available.

Qualifikationen

• High School Diploma or equivalent; additional education in finance, business or related field is a plus.
• Relative experience in customer support, problem solving and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen and develop strong member relationships.
• Strong attention to detail skills and commitment to accuracy.
• Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.

Aufgaben

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
• Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.

Kenntnisse

Customer service

Active listening

Problem solving

Rapport building

Attention to detail

Team orientation

Ausbildung

High School Diploma or equivalent

Finance or business coursework (optional)

Jobbeschreibung

IH Mississippi Valley Credit Union (IHMVCU) invites you to join our Bettendorf, IA team as a Teller. You will deliver accurate financial transactions, build member relationships, and offer personalized solutions while traveling regionally as needed.

The position emphasizes member service, integrity, and attention to detail in a fast-paced branch environment. Competitive benefits and opportunities for growth are available.