Member-Focused Retail & Guest Services Associate

VILLAGE HEALTH CLUBS & SPAS; Scottsdale (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Village Health Clubs and Spas is looking for a Retail Associate at our Scottsdale location to support the Retail Manager and drive guest satisfaction. You will help operate the pro shop, process transactions, and ensure a welcoming atmosphere for members and guests. The role emphasizes friendly service and product knowledge.

The position requires reliability, strong communication, and a hands-on approach to daily merchandising and inventory tasks. Evening and weekend shifts may be required.

Qualifications

• Outstanding customer/guest service skills with a friendly, enthusiastic demeanor.
• Ability to work independently and take initiative.
• Strong attention to detail and multitasking.
• Must be 18+ and have a high school diploma or GED.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• Attract and Retain members by consistently providing excellent customer service
• Presents a professional, positive image that reflects well on the organization.
• Be knowledgeable about all retail services and products
• Responsible for handling and recording cash and non-cash transactions, special orders and follow up on guest/member phone calls
• Provide exceptional customer/ guest service and act in a friendly/ helpful manner at all times.
• Maintain retail floor in a clean, organized and efficient manner ensuring retail is always staged for maximum buyer impact.
• Display merchandise in a pleasing, well-organized manner
• Communicate customer feedback to Retail Director
• Assist in developing and maintaining consistent front desk retail procedures
• Compile and maintain invoices and correspondence for Retail Director
• Coordinate customer returns and exchanges
• Verify orders, quantity and quality of stock received and prepare merchandise for the floor
• Facilitate monthly inventory spot checks on specific merchandise and quarterly inventories
• Assist and coordinate with special events and other duties as needed
• May be required to work evenings and weekends as needed
• Required to maintain a physical presence within the Village to perform assigned duties

Skills

Customer service

Teamwork

Sales

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Village Health Clubs and Spas is looking for a Retail Associate at our Scottsdale location to support the Retail Manager and drive guest satisfaction. You will help operate the pro shop, process transactions, and ensure a welcoming atmosphere for members and guests. The role emphasizes friendly service and product knowledge.

The position requires reliability, strong communication, and a hands-on approach to daily merchandising and inventory tasks. Evening and weekend shifts may be required.