Member-Focused Personal Banking Advisor

Financial-Partners-Credit-Union; Costa Mesa (CA); On-site; USD 44,000 - 64,000; Full time

Job summary

Financial Partners Credit Union in Costa Mesa, CA is seeking a Personal Banking Officer to deliver tailored financial services to individual members, advise on savings, loans, credit cards, and investments, and build lasting relationships.

You will proactively identify cross-sell opportunities, ensure compliant service, and support member goals through personalized banking solutions and efficient transactions.

Qualifications

• High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is preferred.
• Proven experience in personal banking, customer service, or financial advisory roles.
• Strong knowledge of personal finance products, services, and regulatory compliance.
• Excellent communication and interpersonal skills to effectively interact with diverse members.
• Basic proficiency with banking software and Microsoft Office applications.

Responsibilities

• Engage with members to assess their financial needs and recommend appropriate personal banking products and services.
• Manage daily banking transactions and resolve member inquiries or issues promptly and professionally.
• Develop and maintain long-term relationships with members to foster trust and encourage repeat business.
• Participate in SEG on sites with senior PBO/BM/BDO to present credit union benefits, opening new memberships, accounts, loan applications and identifying cross-sell opportunities.
• Assist members in using convenient access services, such as Mobile, Bill Pay, Direct Deposit, E Banking, E Quest, PTM, ATM and shared branches.
• Process mortgage and consumer loan applications, prepare documentation as appropriate and fund loans.
• Collaborate with internal teams to ensure seamless delivery of financial services and compliance with regulatory requirements.
• Identify opportunities for cross-selling and up-selling products to meet both member needs and business objectives.

Skills

Communication

Analytical

Banking software

Problem solving

Sales skills

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Financial Partners Credit Union in Costa Mesa, CA is seeking a Personal Banking Officer to deliver tailored financial services to individual members, advise on savings, loans, credit cards, and investments, and build lasting relationships.

You will proactively identify cross-sell opportunities, ensure compliant service, and support member goals through personalized banking solutions and efficient transactions.