Member-Focused Financial Services & Loans Officer

ORNL Federal Credit Union; Athens (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

ORNL Federal Credit Union in Athens, TN is seeking a Financial Service Officer to deliver high-level member service, build relationships, and provide comprehensive financial solutions including deposits, loans, IRAs, and accounts for both consumers and businesses.

The role emphasizes accurate processing, policy compliance, security, and teamwork to support branch goals while guiding members through applications and ongoing financial well-being.

Qualifications

• Minimum 1 year of customer service and/or sales experience is required.
• Minimum 1 year of Lending experience is preferred.
• Minimum 1 year of financial services experience is preferred.

Responsibilities

• Provides a high level of professional, courteous, and personalized service while building strong member relationships.
• Assists members with a variety of teller transactions and financial products.
• Guides members through the consumer loan application process and communicates loan decisions clearly.
• Maintains accuracy of documentation and verifies member information for regulatory compliance.
• Safeguards confidential information and adheres to security procedures.
• Supports branch goals through sales, service, and community involvement.

Skills

Customer service

Sales

Lending

Financial services

Education

High School Diploma or GED

Job description

ORNL Federal Credit Union in Athens, TN is seeking a Financial Service Officer to deliver high-level member service, build relationships, and provide comprehensive financial solutions including deposits, loans, IRAs, and accounts for both consumers and businesses.

The role emphasizes accurate processing, policy compliance, security, and teamwork to support branch goals while guiding members through applications and ongoing financial well-being.