Member-First Universal Teller I

Highmark Credit Union; Custer (SD); On-site; USD 27,000 - 36,000; Full time

Job summary

Highmark Credit Union requires a Universal Teller I who delivers exceptional member experiences by handling financial transactions with accuracy and care. This role focuses on building trusted relationships, identifying member needs, and connecting members with products and services to enhance their financial well-being.

The Universal Teller I supports the mission by ensuring interactions are welcoming, educational, and solutions-driven, while maintaining confidentiality and compliance with

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of cash handling or transaction-related experience.
• Basic knowledge of financial services and standard business practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to learn and apply regulatory, legal, and policy requirements.
• Must pass required background check.

Responsibilities

• Greet and engage members warmly, ensuring a professional and positive first impression.
• Process a wide range of financial transactions, including deposits, withdrawals, loan payments, transfers, cashier’s checks, and money orders.
• Accurately balance cash drawer daily while maintaining strong attention to detail and compliance with policies.
• Actively listen to member needs and recommend credit union products and services that improve their financial lives.
• Support members with service requests such as stop payments, wire transfers, and address changes.
• Demonstrate strong product knowledge to cross-sell and refer members to specialized staff when appropriate.
• Maintain confidentiality, comply with all regulatory and policy requirements, and safeguard member information.
• Contribute to a clean, organized, and professional work environment.
• Participate in training and meetings to stay current on policies, products, and procedures.
• Perform additional duties as assigned to support the success of the team and organization.

Skills

Cash handling

Analytical and problem-solving

Communication skills

Education

High School Diploma or GED

Job description

Highmark Credit Union requires a Universal Teller I who delivers exceptional member experiences by handling financial transactions with accuracy and care. This role focuses on building trusted relationships, identifying member needs, and connecting members with products and services to enhance their financial well-being.

The Universal Teller I supports the mission by ensuring interactions are welcoming, educational, and solutions-driven, while maintaining confidentiality and compliance with