Member Experience Teller & Financial Guidance Pro

Highmark Credit Union; Gillette (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Highmark Credit Union is seeking a Universal Teller I to serve as the face of the credit union, handling transactions with accuracy and care while building trusted relationships with members.

The role focuses on identifying member needs and connecting them with suitable products and services, while upholding regulatory requirements and protecting member information. This entry-level position emphasizes teamwork and exceptional service in a community-focused financial cooperative.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of cash handling or transaction-related experience.
• Basic knowledge of financial services and standard business practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to learn and apply regulatory, legal, and policy requirements.
• Must pass required background check.

Responsibilities

• Greet and engage members warmly, ensuring a professional and positive first impression.
• Process a wide range of financial transactions, including deposits, withdrawals, loan payments, transfers, cashier's checks, and money orders.
• Accurately balance cash drawer daily while maintaining strong attention to detail and compliance with policies.
• Actively listen to member needs and recommend credit union products and services that improve their financial lives.
• Support members with service requests such as stop payments, wire transfers, and address changes.
• Demonstrate strong product knowledge to cross-sell and refer members to specialized staff when appropriate.
• Maintain confidentiality, comply with all regulatory and policy requirements, and safeguard member information.
• Contribute to a clean, organized, and professional work environment.
• Participate in training and meetings to stay current on policies, products, and procedures.
• Perform additional duties as assigned to support the success of the team and organization

Skills

Cash handling

Customer service

Communication skills

Analytical thinking

Education

High School Diploma or GED

Job description

Highmark Credit Union is seeking a Universal Teller I to serve as the face of the credit union, handling transactions with accuracy and care while building trusted relationships with members.

The role focuses on identifying member needs and connecting them with suitable products and services, while upholding regulatory requirements and protecting member information. This entry-level position emphasizes teamwork and exceptional service in a community-focused financial cooperative.