Member-First Loan Officer & Collections Specialist

Baptist Health Federal Credit Union; Little Rock (AR); On-site; USD 35,000 - 60,000; Full time

Job summary

Baptist Health Federal Credit Union in Little Rock, AR is seeking a dedicated Collector/Loan Officer to manage loan portfolios, drive timely payments, and offer tailored financial solutions to members. You will review applications, contact past-due accounts, and negotiate plans while ensuring compliance and exceptional service.

The role emphasizes accuracy, confidentiality, and a customer-first approach in a full-time, on-site capacity at our Little Rock headquarters.

Qualifications

• Experience in loan processing and collections.
• Strong communication and member service.
• Numerical proficiency and attention to detail.
• Ability to maintain confidentiality and comply with financial regulations.

Responsibilities

• Review loan applications.
• Process payments and payments tracking.
• Contact members with past-due accounts to arrange repayment.
• Negotiate payment plans with members.
• Analyze financial documentation to support decisions.
• Ensure compliance with credit union policies and procedures.
• Provide exceptional customer service to members.

Skills

Loan processing

Customer communication

Conflict resolution

Member service

Analytical skills

Confidentiality & compliance

Teamwork

Office software

Credit union systems

Education

High school diploma

Finance/business coursework

Tools

Office software

Credit union systems

Job description

Baptist Health Federal Credit Union in Little Rock, AR is seeking a dedicated Collector/Loan Officer to manage loan portfolios, drive timely payments, and offer tailored financial solutions to members. You will review applications, contact past-due accounts, and negotiate plans while ensuring compliance and exceptional service.

The role emphasizes accuracy, confidentiality, and a customer-first approach in a full-time, on-site capacity at our Little Rock headquarters.