Loan Officer

Baptist Health Federal Credit Union; Little Rock (AR); On-site; USD 35,000 - 60,000; Full time

Job summary

Baptist Health Federal Credit Union in Little Rock, AR is seeking a dedicated Collector/Loan Officer to manage loan portfolios, drive timely payments, and offer tailored financial solutions to members. You will review applications, contact past-due accounts, and negotiate plans while ensuring compliance and exceptional service.

The role emphasizes accuracy, confidentiality, and a customer-first approach in a full-time, on-site capacity at our Little Rock headquarters.

Qualifications

• Experience in loan processing and collections.
• Strong communication and member service.
• Numerical proficiency and attention to detail.
• Ability to maintain confidentiality and comply with financial regulations.

Responsibilities

• Review loan applications.
• Process payments and payments tracking.
• Contact members with past-due accounts to arrange repayment.
• Negotiate payment plans with members.
• Analyze financial documentation to support decisions.
• Ensure compliance with credit union policies and procedures.
• Provide exceptional customer service to members.

Skills

Loan processing

Customer communication

Conflict resolution

Member service

Analytical skills

Confidentiality & compliance

Teamwork

Office software

Credit union systems

Education

High school diploma

Finance/business coursework

Tools

Office software

Credit union systems

Job description

Baptist Health Federal Credit Union is a trusted financial services provider based in Little Rock, Arkansas. Committed to helping members achieve financial well-being, the credit union offers a variety of banking products and services tailored to meet diverse needs. With a focus on exceptional member service and community support, Baptist Health Federal Credit Union emphasizes trust and financial empowerment. The company operates from its headquarters at 9000 Kanis Rd, serving members with integrity and dedication. Join a team where your contributions truly make a difference.

Role Description

This is a full-time, on-site role based in Little Rock, AR, for a Collector / Loan Officer. The role involves managing loan portfolios, ensuring timely payments, and offering personalized financial solutions to members. Responsibilities include reviewing loan applications, processing payments, contacting members for past-due accounts, and negotiating payment plans. Other duties involve analyzing financial documentation, ensuring compliance with credit union policies, and providing exceptional customer service. The role focuses on effective communication and a customer-first approach to drive successful financial outcomes.

Qualifications

• Strong knowledge of loan processing, reviewing financial documentation, and managing collections
• Experience with customer communication, conflict resolution, and providing excellent member service
• Numerical proficiency, attention to detail, and analytical skills for identifying solutions
• Ability to maintain confidentiality and ensure compliance with financial regulations and organizational policies
• Proficiency in standard office software and financial tools; experience with credit union systems is a plus
• Problem-solving skills and ability to work effectively in a team-oriented environment
• High school diploma or equivalent; additional certifications or coursework in finance or business are advantageous
• Previous experience in a credit union, bank, or similar financial institution is preferred