Member-First Consumer Loan Processor I

ADP, Inc.; Gardena (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with employer matching

Job summary

Northrop Grumman Federal Credit Union in Gardena, CA is seeking a Consumer Loan Processor I to guide members through the consumer lending process from questions and applications to funding and closing. You will work closely with members, loan officers, dealerships, and internal teams to help members obtain financing while promoting the full range of credit union products and services.

You will collaborate with members and staff to ensure accurate documentation, compliant processing, and timely

Qualifications

• High school diploma or equivalent.
• Two years of experience in a financial institution with sales/service.
• Experience with consumer lending, new accounts, teller operations, or member services.
• Strong customer service and relationship-building skills.
• Proficiency with Microsoft Office, DocuSign, and LOS.

Responsibilities

• Serve as a trusted resource by answering member questions about consumer loan products, rates, and credit union services.
• Guide members through the loan application process and recommend lending solutions that best fit their financial needs.
• Originate consumer loan applications through multiple channels, including in-branch, online, and by phone.
• Monitor loan applications from origination through funding while providing timely updates to members.
• Coordinate with loan officers to facilitate efficient loan decisions and exceptional member service.
• Explain loan decisions to members, including offering guidance and education when applications are declined.
• Process approved consumer loans and prepare funding documentation accurately and efficiently.
• Review loan documentation for completeness, accuracy, and compliance with credit union policies.
• Assist with credit card processing, balance transfers, and other lending-related services.
• Maintain accurate loan records and ensure documentation is properly imaged and retained.
• Support department goals by participating in audits, meetings, special projects, and cross-functional initiatives.
• Identify opportunities to introduce members to additional products and services that support their financial well-being.

Skills

Strong customer service

Relationship-building

Excellent verbal and written comms

Organizational skills

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office

DocuSign

LOS (Loan Origination Systems)

Job description

Northrop Grumman Federal Credit Union in Gardena, CA is seeking a Consumer Loan Processor I to guide members through the consumer lending process from questions and applications to funding and closing. You will work closely with members, loan officers, dealerships, and internal teams to help members obtain financing while promoting the full range of credit union products and services.

You will collaborate with members and staff to ensure accurate documentation, compliant processing, and timely