Member Experience & Wellness Coordinator

Groupe S&H; Virginia (MN); On-site; USD 27,552 - 34,440; Full time

Job summary

Sheltering Arms Physical Rehabilitation Centers in Richmond, VA is seeking a full‑time Client Services Coordinator to support daily operations for fitness and wellness programs. You will be the primary contact for members, clients, caregivers, and visitors, ensuring an exceptional service experience and coordinating membership activities.

The role includes front desk responsibilities, scheduling, payments, and HIPAA‑compliant documentation, with emphasis on welcoming environments and strong

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to multitask in a fast‑paced, client centered environment.
• Basic computer proficiency (Microsoft Office, scheduling systems, email).
• Professional, empathetic, and patient focused demeanor.

Responsibilities

• Serve as the first line of communication for all fitness and wellness programs inquiries (in-person, phone, and email).
• Process all internal referrals from Sheltering Arms Institute and external referral providers within 24 hours of receiving.
• Provide warm, professional customer service to clients, members, patients, caregivers, and community partners.
• Assist clients and members with membership enrollment, renewals, billing questions, and service selection.
• Conduct client intake tasks such as scheduling fitness assessments, membership orientations, and program sessions.
• Follow up and collect medical clearance to exercise requests from physicians.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Scheduling systems

Empathy

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

Sheltering Arms Physical Rehabilitation Centers in Richmond, VA is seeking a full‑time Client Services Coordinator to support daily operations for fitness and wellness programs. You will be the primary contact for members, clients, caregivers, and visitors, ensuring an exceptional service experience and coordinating membership activities.

The role includes front desk responsibilities, scheduling, payments, and HIPAA‑compliant documentation, with emphasis on welcoming environments and strong