Member Experience Team Leader

Sam's East, Inc.; Sheffield Township (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) & stock purchase

Paid time off

Education benefits (Live Better U)

Job summary

Walmart Inc. at Sam's Club in Sheffield, OH is seeking a front-end supervisor to assist management, train associates, and promote member service programs.

You will guide staff on processes, handle memberships and credit accounts, and support sales events while ensuring policy compliance. The role emphasizes delivering member service, operating front-end equipment, processing transactions, and contributing to a welcoming shopping environment.

Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise and assist management by assigning duties and guiding associates
• Assist members with purchasing decisions and locating merchandise
• Provide information on membership types, programs and benefits
• Process memberships, upgrades and credit accounts; encourage renewals
• Handle claims and returns; maintain club cleanliness and organization

Skills

Retail experience

Front-end equipment

Customer service

Team supervision

Job description

Walmart Inc. at Sam's Club in Sheffield, OH is seeking a front-end supervisor to assist management, train associates, and promote member service programs.

You will guide staff on processes, handle memberships and credit accounts, and support sales events while ensuring policy compliance. The role emphasizes delivering member service, operating front-end equipment, processing transactions, and contributing to a welcoming shopping environment.