Member Experience Team Lead

Walmart Inc.; Hermantown (MN); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Education benefits (Live Better U)

Employee discounts

Job summary

Walmart Inc. in Hermantown, MN is seeking an associate to support supervision of the front-end area and member services. You will assign duties, train on processes, and provide guidance to ensure member satisfaction in line with company policies.

The role emphasizes assisting with recruiting, scheduling, coaching, and evaluating associates, while promoting Walmart membership benefits and ensuring smooth transactions at registers or self-checkout.

Qualifications

• 6 months retail experience required.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates.
• Assign duties and provide guidance on member service approaches and techniques.
• Process memberships, upgrades and credit accounts; encourage renewals and inform on benefits.
• Handle member transactions, assist with merchandise selection and self-service options.
• Recruiting, hiring, scheduling, coaching, and evaluating associates as needed.

Skills

Retail experience

Customer service

Job description

Walmart Inc. in Hermantown, MN is seeking an associate to support supervision of the front-end area and member services. You will assign duties, train on processes, and provide guidance to ensure member satisfaction in line with company policies.

The role emphasizes assisting with recruiting, scheduling, coaching, and evaluating associates, while promoting Walmart membership benefits and ensuring smooth transactions at registers or self-checkout.