Member Experience Team Lead

Sam's East, Inc.; Catonsville (MD); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Job summary

Walmart in Catonsville, MD is seeking a supervisory role to assist management in overseeing associates, assigning duties, training, and driving member service excellence. The position encompasses processing memberships and transactions, supporting compliance, and promoting Walmart products and services.

The role involves supervising front-end operations, participating in recruiting, scheduling, coaching, and evaluating staff, and ensuring a high standard of service and store performance.

Qualifications

• 6 months retail experience including front-end equipment such as cash registers.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates, assign duties and train staff.
• Provide direction on member service approaches and process memberships and transactions.
• Support compliance, recruiting, scheduling and coaching, while upholding Open Door Policy.
• Handle member questions, assist with purchases, and oversee area cleanliness and operations.

Skills

Customer service

Retail experience

Front-end operations

Job description

Walmart in Catonsville, MD is seeking a supervisory role to assist management in overseeing associates, assigning duties, training, and driving member service excellence. The position encompasses processing memberships and transactions, supporting compliance, and promoting Walmart products and services.

The role involves supervising front-end operations, participating in recruiting, scheduling, coaching, and evaluating staff, and ensuring a high standard of service and store performance.