Member Experience Team Lead

Sam's Club; Ankeny (IA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off (PTO)

Company discounts

Education benefits (Live Better U)

Job summary

Sam's Club in Ankeny, IA is seeking a front-line associate to supervise and assist management in daily operations while delivering excellent member service. You will help guide associates, process memberships, and promote the value of Sam's Club offerings.

The role emphasizes teamwork, integrity, and customer focus in a fast-paced retail environment. The position offers health benefits, retirement plans, paid time off, and opportunities for growth through Walmart's education programs.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates in assigned area
• Communicate and support membership programs and benefits to members
• Oversee area operations including merchandise, cash handling, and returns
• Provide member service guidance and assist with self-checkout and pickup orders
• Develop processes to improve efficiency and uphold company policies and integrity

Skills

Customer service

Retail experience

Job description

Sam's Club in Ankeny, IA is seeking a front-line associate to supervise and assist management in daily operations while delivering excellent member service. You will help guide associates, process memberships, and promote the value of Sam's Club offerings.

The role emphasizes teamwork, integrity, and customer focus in a fast-paced retail environment. The position offers health benefits, retirement plans, paid time off, and opportunities for growth through Walmart's education programs.