Member Experience & Support Specialist

AmFirst; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

AmFirst in Birmingham, AL, is seeking a dedicated individual for a Call Center position. The role involves supporting staff and responding to member requests through various e-channels, requiring excellent communication and organizational skills.

The ideal candidate should have 1-3 years of related experience and a high school diploma or GED. Responsibilities include processing new accounts, resolving inquiries, and maintaining professional relationships. This position offers the opportunity for growth and contribution.

Qualifications

• 1-3 years of experience in a similar role.
• Ability to operate basic office equipment and computer systems.
• Experience in customer service or conflict resolution.

Responsibilities

• Support Call Center staff with service requests.
• Maintain and process new account applications.
• Respond to member inquiries in a timely manner.

Skills

Excellent communication skills

Good listening skills

Ability to resolve conflicts

Organizational skills

Education

High school education or GED

Job description

AmFirst in Birmingham, AL, is seeking a dedicated individual for a Call Center position. The role involves supporting staff and responding to member requests through various e-channels, requiring excellent communication and organizational skills.

The ideal candidate should have 1-3 years of related experience and a high school diploma or GED. Responsibilities include processing new accounts, resolving inquiries, and maintaining professional relationships. This position offers the opportunity for growth and contribution.