Gym Member Services Supervisor — Lead, Sell & Grow

Crunch Fitness, Primetime Fitness LLC; Ypsilanti (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Free gym membership

Pay: $13.73/hr + monthly bonus

Job summary

Crunch Fitness in Michigan’s Ypsilanti area is seeking a Member Services Supervisor to join our in-person team. This full-time role offers a $13.73/hr base with a monthly bonus and benefits including health insurance and a free gym membership.

You will oversee daily club operations, promote memberships, and ensure adherence to SOPs while guiding staff to work as a cohesive team. Prior customer service and management experience are preferred.

Qualifications

• Customer service: 1 year (Preferred)
• Management: 1 year (Preferred)

Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Continuously sell membership services and Dot Fit products as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility.

Job description

Crunch Fitness in Michigan’s Ypsilanti area is seeking a Member Services Supervisor to join our in-person team. This full-time role offers a $13.73/hr base with a monthly bonus and benefits including health insurance and a free gym membership.

You will oversee daily club operations, promote memberships, and ensure adherence to SOPs while guiding staff to work as a cohesive team. Prior customer service and management experience are preferred.