Member Experience Associate — Part Time, Free YMCA Membership

National Council of Young Men's Christian Associations of the United States of America; New York (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Free YMCA membership

Medical benefits

Paid time off

Job summary

The YMCA of Greater New York is seeking a Member Experience Representative I at Cross Island YMCA in Queens, NY. This part-time role focuses on delivering a positive experience to all constituents, both in person and by phone, while handling transactions such as memberships and program registrations.

You will greet visitors, provide tours, answer calls, and maintain professional conduct, embodying the YMCA values of caring, honesty, respect, and responsibility.

Qualifications

• High School Diploma or equivalent required.
• Coursework toward a bachelor’s degree is preferred.
• Two (2) to three (3) years of customer service experience required.
• Strong interpersonal skills with the ability to quickly build rapport and credibility.
• Computer literate with knowledge of Microsoft Office.

Responsibilities

• Greet and welcome visitors with a smile.
• Provide a positive experience in person and over the telephone.
• Answer telephone with YMCA greeting.
• Offer facility tours to guests and prospective members.
• De-escalate difficult situations per YMCA standards.
• Process memberships and program registrations.
• Reconcile end-of-shift reports for cash handling.
• Be knowledgeable of all facility and program offerings.

Skills

Customer service

Interpersonal skills

Team player

Fast-paced environment

Communication skills

Problem solving

Education

High School Diploma

Bachelor’s coursework preferred

Tools

Microsoft Office

Job description

The YMCA of Greater New York is seeking a Member Experience Representative I at Cross Island YMCA in Queens, NY. This part-time role focuses on delivering a positive experience to all constituents, both in person and by phone, while handling transactions such as memberships and program registrations.

You will greet visitors, provide tours, answer calls, and maintain professional conduct, embodying the YMCA values of caring, honesty, respect, and responsibility.