Member Experience Ambassador (Free YMCA Membership)

YMCA of Greater New York; New York (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Retirement benefits

Medical benefits

Paid time off

Free YMCA membership

Job summary

The YMCA of Greater New York is seeking a Part-Time Member Experience Representative at the Cross Island YMCA in Queens, NY. You will greet guests, answer calls, and help with facility access, memberships, and program registrations to ensure a positive, high-quality experience for all constituents.

You will build relationships, process transactions accurately, and uphold the Y values of caring, honesty, respect, and responsibility while providing outstanding service and information about

Qualifications

• High School Diploma or equivalent required; bachelor’s coursework preferred.
• 2–3 years of customer service experience.
• Strong interpersonal and communication skills; ability to build rapport quickly.

Responsibilities

• Greet and welcome guests with a positive, helpful attitude.
• Answer the telephone in a friendly manner and provide information.
• Offer tours of the facility to guests and prospective members.
• Process memberships, program registrations, and facility access transactions.
• De-escalate concerns following YMCA standards and record shift details.
• Reconcile end-of-shift cash handling and pass information to the Director.

Skills

Customer service

Interpersonal skills

Team player

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's coursework preferred

Tools

Customer management software

Job description

The YMCA of Greater New York is seeking a Part-Time Member Experience Representative at the Cross Island YMCA in Queens, NY. You will greet guests, answer calls, and help with facility access, memberships, and program registrations to ensure a positive, high-quality experience for all constituents.

You will build relationships, process transactions accurately, and uphold the Y values of caring, honesty, respect, and responsibility while providing outstanding service and information about