Member Experience Specialist II

YMCA of Greater New York; New York (NY); On-site; USD 23,887 - 26,174; Full time

Benefits offered by this job

Retirement benefits

Medical

Paid time off

Free YMCA membership

Job summary

The YMCA of Greater New York is looking for a Member Experience Representative at the Flatbush YMCA in Brooklyn. This full-time position involves providing exceptional service to members and guests, processing transactions accurately, and building community relationships. Candidates should have strong interpersonal skills and ideally possess a high school diploma or equivalent. Benefits include medical coverage and retirement options, with pay ranging from $17.34 to $19.00 hourly.

Qualifications

• Three to five years of customer service experience required.
• Strong interpersonal skills with the ability to quickly build rapport.
• Available to work morning shifts from Tuesday through Saturday.

Responsibilities

• Provide a positive experience to all constituents.
• Process all transactions efficiently and accurately.
• Conduct tours for guests and prospective members.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Computer literacy

Education

High School Diploma or equivalent

Coursework towards a bachelor's degree

Tools

Microsoft Office

Job description

The YMCA of Greater New York is looking for a Member Experience Representative at the Flatbush YMCA in Brooklyn. This full-time position involves providing exceptional service to members and guests, processing transactions accurately, and building community relationships. Candidates should have strong interpersonal skills and ideally possess a high school diploma or equivalent. Benefits include medical coverage and retirement options, with pay ranging from $17.34 to $19.00 hourly.