Member Experience Specialist — Part-Time

Rize CU; Las Vegas (NV); Presencial; USD 25.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Full- and part-time positions

Life insurance

Long-term disability insurance

Employer retirement matching

Descripción de la vacante

Rize CU seeks a Part Time Member Service Consultant for our new Durango location in Las Vegas. This role involves in-person service, handling both consumer and business accounts, and cross-selling credit union products to deepen member relationships.

You will manage lobby traffic, educate members on digital servicing, and work toward sales and service goals while supporting opening and closing duties as needed. Training occurs at existing Las Vegas branches.

Formación

• High school diploma or GED required.
• At least 1 year of sales or retail experience.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsabilidades

• Open and service consumer and business accounts, interview, counsel, and cross-sell.
• Handle account maintenance and educate customers on digital servicing options.
• Make decisions on fee reversals and provisional credits within authority.
• Reach out to members via phone or email to offer products and services.
• Greet members, identify needs, and guide them to appropriate channels and partners.
• Act as member advocate and resolve inquiries promptly.
• Demonstrate knowledge of all products and services and promote access channels.
• Support branch development and provide coverage as needed.

Conocimientos

Customer service

Communication

Multi-tasking

Sales

Educación

High school diploma or GED

Herramientas

Microsoft 365

Mobile apps usage

Descripción del empleo

Rize CU seeks a Part Time Member Service Consultant for our new Durango location in Las Vegas. This role involves in-person service, handling both consumer and business accounts, and cross-selling credit union products to deepen member relationships.

You will manage lobby traffic, educate members on digital servicing, and work toward sales and service goals while supporting opening and closing duties as needed. Training occurs at existing Las Vegas branches.