Member Experience Specialist - Night Shift, Growth & Perks

Paycom - ATS; Rochester Hills (MI); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Employee Referral Bonus Program

Free Black Card Membership

401(k) with employer match

Profit sharing

Job summary

Planet Fitness in Rochester Hills, MI is seeking a Customer Service Representative to deliver a superior member experience. This full-time role covers the 10:00 PM–6:00 AM shift, greeting members, answering calls, signing up new members, and ensuring cleanliness and safety across the club.

You will engage with members and guests, handle tours and sign-ups, respond to inquiries promptly, and maintain a welcoming environment aligned with our EPIC values.

Qualifications

• Must be 18 years of age or older.
• Customer service experience preferred.
• Regular standing and walking during your shift.
• Able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours of the club and sign up new members; log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, front desk area and amenities.

Skills

Customer service

Punctuality

Communication skills

Job description

Planet Fitness in Rochester Hills, MI is seeking a Customer Service Representative to deliver a superior member experience. This full-time role covers the 10:00 PM–6:00 AM shift, greeting members, answering calls, signing up new members, and ensuring cleanliness and safety across the club.

You will engage with members and guests, handle tours and sign-ups, respond to inquiries promptly, and maintain a welcoming environment aligned with our EPIC values.