Member Experience Specialist II

Usf Fed Cred Union; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k matching

Mortgage & Auto loan discounts

PTO 4 weeks

Holidays 11

Volunteer time off

Medical insurance

Dental & Vision coverage

EAP

Tuition reimbursement

New employee orientation

Think Big culture

Job summary

USF Federal Credit Union in Sarasota, FL is hiring a Universal Service Representative II to perform teller and member service duties, including account opening, debit card issuance, lending, and account maintenance. The role requires independence under supervision and strict adherence to policies while delivering excellent member service.

Ideal candidates have a high school diploma, 2–3 years of related experience, and strong communication skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2-3 years of related experience.
• Experience with Word, PowerPoint, Excel and Outlook.
• Strong verbal and written communication skills essential.
• Notary or ability to become one upon employment.
• Functional knowledge of Bank Secrecy Act and related laws.

Responsibilities

• Build and maintain professional relationships with members.
• Receives and processes deposits, withdrawals, loan payments and transfers.
• Open and close all types of new accounts from start to finish.
• Troubleshoot ATM and card issues; handle fraud and disputes.
• Conduct loan interviews, gather documents, process and close loans.
• Make outbound calls to meet members’ financial needs.
• Meet sales targets by cross-selling products and services.

Skills

Member service

Communication

Notary eligible

BSA knowledge

Customer relationship

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

USF Federal Credit Union in Sarasota, FL is hiring a Universal Service Representative II to perform teller and member service duties, including account opening, debit card issuance, lending, and account maintenance. The role requires independence under supervision and strict adherence to policies while delivering excellent member service.

Ideal candidates have a high school diploma, 2–3 years of related experience, and strong communication skills.