Member Experience Specialist I

Verve, a Credit Union; Onalaska (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

Verve, a Credit Union, seeks a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels. You will process transactions, open/close deposit accounts, and take applications for credit cards and unsecured loans, while explaining features and regulatory terms in clear language.

The role emphasizes identifying opportunities to deepen relationships and support Verve's growth objectives, with a focus on accuracy, compliance, and customer satisfaction.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to clearly explain account features and regulatory terms.
• Proficient with standard office software and basic banking systems.
• Willingness to learn Verve product offerings and policies.

Responsibilities

• Greet members and provide exceptional service across in-person, phone, and digital channels.
• Process transactions: deposits, withdrawals, loan payments, cash checks.
• Open/close standard consumer deposit accounts and manage beneficiaries.
• Take applications for credit cards and unsecured loans/LOCs; explain terms.

Skills

Interpersonal skills

Attention to detail

Explain financial concepts

Computer skills/Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Verve, a Credit Union, seeks a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels. You will process transactions, open/close deposit accounts, and take applications for credit cards and unsecured loans, while explaining features and regulatory terms in clear language.

The role emphasizes identifying opportunities to deepen relationships and support Verve's growth objectives, with a focus on accuracy, compliance, and customer satisfaction.