Member Experience Specialist — Hybrid (No Weekends)

Araz Group/ HealthEZ; Minneapolis (MN); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Health benefits

401k

Paid time off

Parental leave

Job summary

HealthEZ is seeking a Call Center/Member Experience Representative to join our team in Bloomington, MN. The position starts as an in-office role for the first 90 days, with hybrid opportunities considered after performance.

Hours align with our call center operations from 7am–7pm CST, Monday–Friday, with no weekends required. You will provide world-class service to members, employers, and providers, using calls, email, and online messaging systems.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to navigate multiple systems and multitask.

Responsibilities

• Collaborate with a high performing call center team.
• Provide guidance to members and providers via telephone, email, and online messaging systems.
• Document the nature of the correspondence and resolution in call logs with detailed information.
• Research inquiries and provide timely follow-up communication.
• Escalate and transfer inquiries as needed.
• Work with internal teams and vendors to investigate and resolve questions from members and providers.
• Develop personal goals with the Client Experience Manager and track progress.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Microsoft Office

Teams

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Teams

Job description

HealthEZ is seeking a Call Center/Member Experience Representative to join our team in Bloomington, MN. The position starts as an in-office role for the first 90 days, with hybrid opportunities considered after performance.

Hours align with our call center operations from 7am–7pm CST, Monday–Friday, with no weekends required. You will provide world-class service to members, employers, and providers, using calls, email, and online messaging systems.