Member Experience Specialist (Hybrid – Healthcare)

Alignment Healthcare Inc.; Las Vegas (NV); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Alignment Health in Las Vegas is seeking a Customer Experience Specialist to deliver compassionate, seamless service to members. You will own each interaction end-to-end, answer questions about benefits and policies, and document outcomes in real time.

This role supports outbound engagement efforts and requires empathy, strong communication, and the ability to manage complex inquiries. The position starts remote with a plan to move on-site in the Las Vegas area.

Qualifications

• 2+ years of customer service experience.
• Proficient navigating multiple systems (Outlook, Word, Excel, CRM).
• Clear, warm verbal communication and documentation.
• Able to maintain confidentiality and HIPAA compliance.
• Minimum typing speed 35 WPM.
• Flexibility to work shifts and handle high call volumes.
• Bilingual ability is strongly preferred.

Responsibilities

• Build caring connections with members, resolving inquiries end-to-end.
• Explain benefits, eligibility, and services clearly and empathetically.
• Documentation of interactions in real time for continuity of care.
• Assist with provider network, claims, transportation, and other needs.
• Handle sensitive situations with professionalism and care.

Job description

Alignment Health in Las Vegas is seeking a Customer Experience Specialist to deliver compassionate, seamless service to members. You will own each interaction end-to-end, answer questions about benefits and policies, and document outcomes in real time.

This role supports outbound engagement efforts and requires empathy, strong communication, and the ability to manage complex inquiries. The position starts remote with a plan to move on-site in the Las Vegas area.