Remote Customer Experience Specialist - Medicare Care

E2E Alignment Healthcare USA, LLC; Nevada; Hybrid; USD 36,000 - 54,000; Full time

Job summary

Alignment Health is looking for a Customer Experience Specialist to deliver compassionate, seamless service to our members, primarily seniors and disabled individuals. This remote role will transition to an on-site Las Vegas area location, requiring empathy, strong communication, and accurate documentation throughout every interaction.

You will resolve inquiries on benefits, eligibility, and services, navigate multiple systems, and support outreach programs to improve engagement and education.

Qualifications

• 2+ years of customer service experience, preferably in healthcare.
• Proficient with Outlook, Word, Excel, CRM and contact-center tools.
• HIPAA compliance knowledge and confidentiality in handling patient information.

Responsibilities

• Build caring connections with members and resolve inquiries at first contact.
• Document interactions accurately and follow through on next steps.
• Respond to benefits, eligibility and service questions with empathy and clarity.
• Assist with provider network, claims, transportation, and other services.
• Handle high call volumes while maintaining professionalism and care.

Skills

Empathy

Patience

Customer service

Multitasking

Education

High school diploma or GED

College degree preferred

Job description

Alignment Health is looking for a Customer Experience Specialist to deliver compassionate, seamless service to our members, primarily seniors and disabled individuals. This remote role will transition to an on-site Las Vegas area location, requiring empathy, strong communication, and accurate documentation throughout every interaction.

You will resolve inquiries on benefits, eligibility, and services, navigate multiple systems, and support outreach programs to improve engagement and education.