Member Experience Specialist - Growth & Flexible Scheduling

Planet Fitness; Rock Hill (SC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

PTO

401K

Health insurance

Life Insurance

Free Black Card membership

Job summary

Planet Fitness is hiring a Customer Service Representative in Rock Hill, SC. The role focuses on delivering a premium, judgement-free member experience and handling sign-ups, questions, and transactions with a positive, welcoming attitude.

Shifts run Monday–Friday from 4:45am to 12:00pm with flexible weekend coverage. Must be 18+, with basic computer skills and a strong service mindset. Benefits include PTO, 401K, and health options.

Qualifications

• Customer service experience is required.
• Must be 18 years of age or older.
• Basic computer proficiency is required.

Responsibilities

• Provide superior customer service to Planet Fitness members, guests and prospective members.
• Answer phones cheerfully and log member sign-ups and tours.
• Process purchases at the point of sale and promote fitness programs.
• Keep the club clean, sanitized, and safe for all.

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness is hiring a Customer Service Representative in Rock Hill, SC. The role focuses on delivering a premium, judgement-free member experience and handling sign-ups, questions, and transactions with a positive, welcoming attitude.

Shifts run Monday–Friday from 4:45am to 12:00pm with flexible weekend coverage. Must be 18+, with basic computer skills and a strong service mindset. Benefits include PTO, 401K, and health options.