Member Experience Specialist - Front Desk

Asphalt Green; New York (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

Asphalt Green is seeking a personable Customer Experience Associate to join our Upper East Side campus. You will greet members and guests, manage front desk operations, and assist with membership services, ensuring a welcoming and efficient experience.

Ideal candidates communicate clearly, stay organized in a fast-paced environment, and are comfortable using CRM and POS systems. Evening, weekend, and holiday availability is required for this role.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask and stay organized.
• Open availability, including evenings, weekends, and holidays.
• Ability to work a Sunday–Thursday schedule, with times and days varying based on scheduling needs.

Responsibilities

• Greet members, guests, and program participants.
• Handle check-in/check-out procedures and monitor facility access.
• Provide information about programs, memberships, events, and policies.
• Respond to questions and resolve concerns with professionalism.

Skills

Customer service

Communication

Multitasking

Teamwork

Conflict resolution

CRM systems

Tools

Salesforce

POS systems

Job description

Asphalt Green is seeking a personable Customer Experience Associate to join our Upper East Side campus. You will greet members and guests, manage front desk operations, and assist with membership services, ensuring a welcoming and efficient experience.

Ideal candidates communicate clearly, stay organized in a fast-paced environment, and are comfortable using CRM and POS systems. Evening, weekend, and holiday availability is required for this role.