Member Experience Specialist — Financial Services

Communication Federal Credit Union; Shawnee (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

401(k) match up to 5%

Performance incentives

PTO 16 days

Medical plans

Dental, Vision

Disability insurance

Life insurance

Long-term disability

Flexible Spending Accounts

Tuition assistance

Employee perks and discounts

Job summary

Communication Federal Credit Union in Shawnee, OK seeks a friendly Member Service Representative to deliver exceptional member experiences, handle teller transactions accurately, and cross-sell credit union products. The ideal candidate has a high school diploma, 1–2 years in financial or retail customer service, strong interpersonal skills, and a willingness to work Monday to Friday with some Saturdays.

Join a team that values collaboration, growth opportunities, and a culture built on trust

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in financial institution or retail customer sales/service.
• Prior cash-handling experience strongly preferred.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with members.
• Understand and cross-sell Credit Union products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-selling.

Skills

Customer service

Cash handling

Cross-selling

Interpersonal communication

Team collaboration

Education

High school diploma or GED

Job description

Communication Federal Credit Union in Shawnee, OK seeks a friendly Member Service Representative to deliver exceptional member experiences, handle teller transactions accurately, and cross-sell credit union products. The ideal candidate has a high school diploma, 1–2 years in financial or retail customer service, strong interpersonal skills, and a willingness to work Monday to Friday with some Saturdays.

Join a team that values collaboration, growth opportunities, and a culture built on trust