Member Experience Specialist - Digital Engagement

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Desert Financial Credit Union in Phoenix seeks a Digital Engagement Associate to respond to member inquiries via chat, email, and phone, and strengthen relationships through digital channels. You will provide accurate information and recommend financial solutions to support growth and engagement.

The role requires strong written and verbal communication, problem-solving, and the ability to manage multiple priorities in a high-volume environment. NMLS license is required.

Qualifications

• 2+ years of customer service experience required.
• 1+ year Contact Center experience preferred.
• Exceptional written and verbal communication for digital channels.
• Knowledge of financial products and services preferred.
• NMLS licensing required.

Responsibilities

• Respond to digital and phone requests with research-based solutions.
• Educate members and recommend financial solutions for growth.
• Maintain high-quality interactions across chat, email, and phone.
• Collaborate across teams to improve processes and experiences.
• Prioritize workload and manage time to meet objectives.

Skills

Communication

Customer service

Problem solving

Time management

Empathy

Multitasking

CRM systems

Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Desert Financial Credit Union in Phoenix seeks a Digital Engagement Associate to respond to member inquiries via chat, email, and phone, and strengthen relationships through digital channels. You will provide accurate information and recommend financial solutions to support growth and engagement.

The role requires strong written and verbal communication, problem-solving, and the ability to manage multiple priorities in a high-volume environment. NMLS license is required.