Contact Center Member Experience Specialist

UTFCU Supervisory Committee; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

UT Federal Credit Union in Knoxville, TN, seeks a Contact Center Consultant to answer member inquiries by phone, email, and other channels with courteous, professional service. You will process financial transactions, resolve issues, and educate members on products and services while protecting member confidentiality and aiming to meet referral goals.

A high school diploma (or GED) and 6 months to 2 years in customer service, a financial setting, or sales are required; strong communication is

Qualifications

• High school diploma or GED with 6 months to 2 years of related experience.
• Strong verbal and written communication skills.
• Ability to handle inquiries via phone, email, and other correspondence.
• Ability to maintain confidentiality and meet sales goals.

Responsibilities

• Provides friendly, responsive service to all members and coworkers.
• Manages complaints, resolves problems, and responds to inquiries via phone, email, and other correspondence.
• Demonstrates knowledge of credit union products and services to assist members with their needs.
• Educates members on appropriate products and services to meet referral and sales goals.

Skills

Customer service

Communication skills

Sales skills

Problem solving

Teamwork

Education

High school diploma or GED

6 months to 2 years of related experience

Job description

UT Federal Credit Union in Knoxville, TN, seeks a Contact Center Consultant to answer member inquiries by phone, email, and other channels with courteous, professional service. You will process financial transactions, resolve issues, and educate members on products and services while protecting member confidentiality and aiming to meet referral goals.

A high school diploma (or GED) and 6 months to 2 years in customer service, a financial setting, or sales are required; strong communication is