Member Experience Specialist – Banking & Notary

Srp-Federal-Credit-Union; Augusta (GA); On-site; USD 29,000 - 33,000; Full time

Job summary

SRP Federal Credit Union seeks a Branch Associate at the Broad Street Branch in Augusta, GA to deliver exceptional member service and promote the full suite of credit union products. Under the Branch Manager, you will coach a team, match member needs with solutions, and uphold service standards in a fast-paced environment.

Ideal candidates have 2+ years in member/customer service and 4+ years in financial services; associate degree preferred.

Qualifications

• Associate degree or equivalent education or experience.
• 2+ years in member/customer service; 4+ years in financial services.
• 1+ years of sales experience preferred.

Responsibilities

• Offer Credit Union products and services to members using a member‑benefit approach.
• Complete memberships, deposits, loan applications, and maintenance.
• Provide Notary Services and respond to member inquiries accurately.
• Meet or exceed sales and service goals set by management.

Skills

Customer service

Sales

Microsoft Word

Excel

Education

Associate degree or equivalent

Tools

Symitar Episys

Microsoft Office

Job description

SRP Federal Credit Union seeks a Branch Associate at the Broad Street Branch in Augusta, GA to deliver exceptional member service and promote the full suite of credit union products. Under the Branch Manager, you will coach a team, match member needs with solutions, and uphold service standards in a fast-paced environment.

Ideal candidates have 2+ years in member/customer service and 4+ years in financial services; associate degree preferred.