Member Experience Specialist

vasafitnessexternalcareers; Glendale Heights (IL); On-site; USD 32,000 - 75,000; Full time

Benefits offered by this job

Two free gym memberships

401(k) options

Free therapy & financial counseling

Paid Time Off

Parental Leave

Job summary

VASA Fitness is seeking a Member Experience Specialist in Glendale Heights. You’ll greet members, cultivate personal connections, and guide them through memberships, upgrades, and personal training options.

Your day includes ensuring a clean, welcoming club and delivering outstanding service that motivates members to return. As the first friendly face, you’ll balance multi-tasking with sales conversations, contribute to a positive culture, and support growth opportunities within the team.

Qualifications

• Customer-facing experience and a professional demeanor.
• Ability to communicate clearly and build personal connections with members.
• Willingness to be flexible with early morning and evening shifts.

Responsibilities

• Welcome guests and members with a friendly, genuine approach.
• Guide members on memberships, upgrades, and training options; conduct tours.
• Keep the club clean, organized, and welcoming for all.
• Proactively address member needs and provide helpful solutions.
• Support leadership by sharing feedback to improve member experience.

Skills

Communication skills

Multi-tasking

Customer service

Membership sales

Health & wellness interest

Background check

Bilingual

CPR certification

Job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION: Base rate of $15.00 per hour + commission with no cap!
• EARNING POTENTIAL:Top performers can earnover $32,000+ annually through wages and uncapped commission
• SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
• CAREER GROWTH: Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

We are proud to be a 'Great Place to Work' certified company!

125 Army Trail Road, Glendale Heights, Illinois 60139