Member Experience Specialist

Yampa Valley Electric Association; Steamboat Springs (CO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

PTO and holidays

401(k) with 4% match

Retirement security plan

Employee assistance program

Team events and company activities

Training and development

Education assistance

Health and well-being benefits

Safety programs

Discounts program

Job summary

Yampa Valley Electric Association is seeking a Member Experience Specialist in Steamboat Springs, CO. You will serve as the face of the cooperative, handling member calls, emails, and walk-ins while guiding billing inquiries and payments with accuracy.

As you grow, you’ll take on back-office tasks like meter reading posts, billing cycle management, and cross-functional projects with Engineering and Operations. Strong data entry and cash handling are essential.

Qualifications

• Respond to member calls, emails, and walk-ins with courtesy and accuracy.
• Assist with inquiries about billing, payments, rates, and electric usage.
• Enter service orders and maintain data integrity across systems.

Responsibilities

• Front office duties including cashiering and member interactions.
• Back-office duties such as posting meter readings and managing billing cycles.
• Collaborate with Engineering, dispatch, operations, and meter techs on projects.

Skills

Customer service

Data entry

Cash handling

Computer proficiency

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP/Billing system

Job description

The role

As a Member Experience Specialist (MES) your role involves delivering prompt, efficient, and courteous service to YVEA's member-owners. As a MES, you will first start as the "face" of YVEA and interact with members daily by managing our front office duties. Typical duties include responding to member calls, emails, and walk-ins, assisting with inquiries about billing, payments, rates, and electric usage, managing payment arrangements, answering questions regarding different programs, and entering in service orders. The role requires accurate data entry, strong member service and cashiering skills, and an understanding of and ability to apply YVEA policies.

As the MES progresses, they will begin taking over back-office tasks. Typical duties include mass posting of meter readings, management of the billing cycles, managing collections/penalty process and capital credits process. Additionally, MES's will work cross-functionally with Engineering, dispatch, operations, and meter techs to complete strategic projects/communication. Overall, back-office tasks ensure members are billing accurately and timely, are proactive communication to members.

Regardless of front office or back-office tasks, this role requires the MES to be proficient on a computer, have accurate data entry, attention to detail, cash handling skills, and the ability to work independently and be a good team player. Communication will be key in this role because an MES works directly with members across different departments and in two different offices.

See job description for full job duties.

What we offer:

• Benefits: Medical, vision, and dental, and life insurance for you, your spouse, and your child.
• Time Off: We encourage you to enjoy your time outside work with a generous PTO plan and ten paid holidays.
• 401 (K) Retirement Plans: We will match your 401(k) contribution up to 4%
• Retirement Security Plan: 1.7% of your average salary x years of service x 1.19 = annuity
• Employee Assistance Plan: For you and your family at no cost
• Events: We love to have fun at work! We offer many opportunities and events. Anything from happy hour to a company-wide snow tubing.
• Training and Development: We provide both off-site and on-the-job training opportunities so you can keep up and advance in our ever-changing utility environment.
• Education Assistance: Enjoy learning? Our Education Assistance Policy will assist with your tuition.
• Health and Well-being: A healthy you is a healthy us. We will deposit extra cash into your checking or health savings account for each preventative exam you and your dependents complete.
• Safety: Never driven in the snow before? A course at Bridgestone Winter Driving School in Steamboat Springs is on us.
• Discounts Program: Local and national discounts on everything from travel to a new set of tires.

Candidates must pass a drug screen, excluding THC.