Member Experience Specialist

National Fitness Partners; Altoona (PA); Sur place; USD 14 000 - 19 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

401K match

Health insurance

PTO

Life insurance

Employee assistance program

Free Black Card membership

Résumé du poste

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative to greet members, answer questions, log amenities and process purchases. The role requires friendly, professional service and a willingness to help create a judgement-free club experience.

Starting pay is $12 per hour with scheduled shifts 2pm–10pm, Monday through Friday. Hourly raises occur at 180 days, 1 year and every 6 months thereafter based on anniversary date.

Qualifications

• Excellent customer service skills.
• Strong communication and problem-solving abilities.
• Able to operate the point-of-sale system.

Responsabilités

• Answer phones in a friendly manner and assist callers.
• Greet members, sign up new members, provide tours, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and new enrollees.
• Maintain a clean, sanitized, and safe club environment.

Connaissances

Customer service

Phone etiquette

Team player

Description du poste

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative to greet members, answer questions, log amenities and process purchases. The role requires friendly, professional service and a willingness to help create a judgement-free club experience.

Starting pay is $12 per hour with scheduled shifts 2pm–10pm, Monday through Friday. Hourly raises occur at 180 days, 1 year and every 6 months thereafter based on anniversary date.