Member Experience Specialist

Paycom - ATS; Sporting Hill (PA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO (paid time off)

401K with employer match 4%

Health Insurance options

Life Insurance

Short-Term Disability

Employee Assistance Program

Free Black Card membership

Job summary

National Fitness Partners is seeking a Customer Service Representative for a Planet Fitness club. You will greet members and guests, answer questions, and sign up new members while logging club amenities and processing purchases with a POS.

You will promote Planet Fitness classes and maintain a clean, welcoming environment to deliver a Judgement Free experience for all members and visitors.

Qualifications

• Customer service experience required or preferred.
• Basic computer skills and familiarity with a POS system.
• Must be 18 years or older; HS diploma or GED is preferred.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner and greet members.
• Sign up and tour new members, log amenities, and assist with questions.
• Process beverage or merchandise purchases at the POS.
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Tools

Point of sale system

Job description

National Fitness Partners is seeking a Customer Service Representative for a Planet Fitness club. You will greet members and guests, answer questions, and sign up new members while logging club amenities and processing purchases with a POS.

You will promote Planet Fitness classes and maintain a clean, welcoming environment to deliver a Judgement Free experience for all members and visitors.