Member Experience Specialist

SHARONVIEW FEDERAL CREDIT UNION; South Carolina; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid work schedule

Snack and team culture

Training and advancement

Job summary

Sharonview Federal Credit Union in Indian Land, SC is hiring a Customer Service Associate to provide exceptional service to members, answer inbound calls, and guide them through transactions and account features. This full-time role offers a flexible hybrid work schedule and a collaborative team environment.

You will help members understand options, suggest relevant products, and resolve issues on the spot when possible, backed by training and opportunities for advancement in a mission-driven

Qualifications

• Minimum of 1 year of customer service experience.
• Call center experience preferred.
• Fluency in English/Spanish is a plus.
• Friendly and clear verbal and written communication.
• Solid tech skills with Microsoft Word and Outlook.
• Calm, helpful attitude even when things get busy.
• Proactive, solution-focused mindset with a passion for helping others.
• Experience in financial services, banking, or credit unions is a plus.
• Great communication—listening, explaining, and being awesome with people.

Responsibilities

• Provide exceptional and effective service to members.
• Answer inbound calls, support members with financial transactions, and turn questions into helpful solutions.
• Take ownership of issues—resolving concerns on the spot when possible. Be empowered to make things right.
• Guiding members through account features and helping them understand their options.
• Cross-offer and educate members on products and services tailored to their financial goals.

Skills

Customer service

Call center experience

English/Spanish

MS Word/Outlook

Tools

Microsoft Word

Outlook

Job description

Job Details: Job Location: Corporate Office - Indian Land, SC 29707, Position Type: Full Time, Salary Range: $21.90 - $23.71 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Banking,

About Us

At Sharonview Federal Credit Union, we’re more than a financial institution; we’re a community! We’re a member-first credit union with a big heart. Our mission is clear: Provide members with the financial tools they need to succeed at every stage of life. How do we do this? By building genuine relationships based on trust, reliability, and excellent service. We’re more than just a credit union; we’re a lifelong financial partner. Our members rely on us for trusted guidance, dependable solutions, and real human connections. Whether someone is buying their first car, saving for a home, or planning for retirement, we’re here to help make it happen.

What You’ll Be Doing

• Provide exceptional and effective service to members.
• Answer inbound calls, support members with financial transactions, and turn questions into helpful solutions.
• Take ownership of issues—resolving concerns on the spot when possible. Be empowered to make things right.
• Guiding members through account features and helping them understand their options.
• Cross-offer and educate members on products and services tailored to their financial goals.

Qualifications: What We’re Looking For

• Minimum of 1 year of customer service experience required.
• Call center experience preferred.
• Fluency in English/Spanish is a plus.
• Friendly and clear verbal and written communication.
• Solid tech skills (comfortable with Microsoft Word, Outlook, and learning new systems).
• A calm, helpful attitude even when things get busy.
• A proactive, solution-focused mindset with a passion for helping others.
• The ability to stay organized, multitask, and stay cool under pressure.
• Experience in financial services, banking, or credit unions is a plus.
• Great communication—listening, explaining, and being awesome with people.

Why You’ll Love It Here

• Flexible hybrid schedule – a mix of remote and in-office work.
• Supportive team – we’ve got your back (and snacks!)
• Opportunities to grow – we invest in your development. Training, mentorship, and advancement opportunities.
• Mission-driven work – help real people reach real goals.
• Feel-good work – every day you help real people reach real goals.
• Great perks – because we value YOU too! Competitive pay, benefits, and a fun work culture.